Frequently Asked Questions
Q: What should I do if the chain is broken?
A: Don't worry. It's covered by Pearl of Dream 3-year warranty (check below). We offer repair or replacement for free depending on the circumstance of defection. Just contact us and we will do our best to serve you.
Q: What if the chain is too short on me?
A: Again, contact us. We may have longer spares.
Q: Is the necklace genuine sterling silver?
A: Yes. You can rest assured about that. Amazon's lab has tested and confirmed it. We also commission third-party labs to test every batch of our products.
Q: What are the stones on the pendant made of?
A: Cubic Zirconia, a synthesized crystalline form of zirconium dioxide (ZrO2) that is hard, durable, optically flawless and visually similar to diamond.
Q: What is the necklace plated with?
A: It's electroplated with rhodium. Rhodium is a rare and very expensive member of the platinum group. Hard and extremely resistant to corrosion, it lends great durability to the necklace.
3-Year Warranty
We warrant that Pearl of Dream branded necklaces are free from material or workmanship defects, provided that they are subject to normal use. We provide 3-year warranty that covers
Contact us on Amazon, and we will repair or replace the product depending on the circumstance of the defection. For any other problem, feel free to contact us as well, and we will do our best to serve you.
- Broken chain
- Worn-out clasp
- Missing or fallen stones
Contact us on Amazon, and we will repair or replace the product depending on the circumstance of the defection. For any other problem, feel free to contact us as well, and we will do our best to serve you.